We the team
Rajat Singh - Managing Partner
Rajat has over 18+ years of extensive management experience earned during his association with market leaders and international business environment of leading large businesses in delivering excellent operations with particular emphasis on one contact resolution, driving efficiency improvement and enhanced profitability. Key approach is Leadership through influence. His experience is the blend of sales, project management, outsourcing solution, customer service, operations, training, and C-Sat management. Building Collaborative Relationship with clients as client advocate, understands and anticipates Client’s business needs, concerns and issues, and monitors progress to achieve results. Sponsors the client’s interest within the organisation and influences the action where required to achieve business objectives. He believes that growing together is the real healthy growth and key of never ending partnership, which applies to Clients as well as Employees. For him “Customer Satisfaction” is The Greatest Motivation and Priceless Reward, and that’s how “CustoSat” was founded.
Irish Marie Camasura - Head of Business Development
Irish brings 12+ years wealth of experience in business development, outsourcing solution, specializing in customer service and business consultancy. Renowned for delivering exceptional service to both clients and subordinates, she operates with a strong ethical commitment and a service-oriented approach. In addition to her BPO roles, her client management skill ensures partnership approach between the client and vendor, which made her earn numerous accolades for her achievements.
Varinder Kaur - Head of Sales
Varinder is a seasoned business development professional with 16+ years of experience in business consulting. Her experience is the blend of operations, training & Quality, c-sat and social media reputation management. She is COPC and ISMS certified professional and worked on various key positions within India and overseas. As part of her experience, she is also responsible for client advocacy and builds and develops high performing, accountable international leadership teams, leveraging her extensive senior operational experience in B2B and B2C international businesses to rapidly flex into a wide variety of senior executive environments and organisational cultures.
Nikhil Sharma - Chief Marketing Officer
Nikhil comes with extensive experience of 16+ years in sales and marketing. While building his career, he has spent most time in the UK and Europe and worked with market leaders. Nikhil is also a seasoned leader taking a holistic, customer-centric approach; he leads critical transformations in global, matrix organisations while creating innovative strategies that consistently deliver change at pace, builds trusted senior stakeholder relationships both internally and externally to credibly challenge the status quo while achieving buy-in to the change agenda.
Varun Gupta - Chief Technology Officer
Varun has over 15 years of distinguished IT Infrastructure management experience in Domestic & International Contact Centers. He is a veteran in IT industry and has lived in BPOs in last one and half decade, experience in Senior Management Role and great experience in project and people management, having technology operational proficiency with bend of practice hands on technical tools & techniques with people management and implements best of methodology for meeting the needs of stakeholders. Customer focused technology leader, having experience in building and transforming the teams.